At Jijenge Auto Spares, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, our refund policy outlines the steps for returning eligible items.
Definitions
Return Eligibility — Return Period: You can initiate a return within 7 days after receiving your item. Applicable Cases: Returns are accepted for items that are: Incorrect (wrong item delivered). Damaged during delivery. Defective or counterfeit.
Return Conditions — To qualify for a refund, please ensure the following: Items must be returned in their original packaging with all seals, tags, and accessories intact. Items that require passwords or other credentials must have these removed or disabled before being returned. Failure to do so will render the return invalid. Proof of purchase, such as the original receipt or order number, is required.
Return Process — Initiate a Return: Contact Jijenge Auto Spares via our customer support channels or visit our store to create a return request. Return Methods: Drop-off at Jijenge Auto Spares: Bring the item to our designated return station within 3 days after initiating the return. Failure to return within this period will result in cancellation of the request. Pickup by Delivery Agent: If you opt for a pickup, our agent will contact you within 1 business day to schedule collection. If the pickup fails after two attempts, your return request will be canceled.
Refund Timelines — Once the returned item is validated, refunds will be processed as follows: Mobile Money Payments: Refunds will be issued back to your Mobile Money account within 48 working hours. Card Payments: Refunds will be processed back to your bank card within 3 - 5 business days. Voucher Refunds: If you choose a refund voucher, it will be processed immediately, and you will receive an email with your voucher code.
Returns and Refunds — Jijenge Auto Spares offers a 7-day return policy as outlined in our Refund Policy. Returned items must meet the conditions specified in the policy to qualify for refunds or exchanges.
Additional Notes — Items that do not meet Jijenge Auto Spares' return policy guidelines will not be eligible for refunds. Jijenge Auto Spares reserves the right to inspect returned items and decline refunds for items that do not meet our stated conditions.